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Consumer Action has updated its perennial complaints guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. PDF files may contain outdated links. This guide online suggestions to help you get dating start jazz pharmaceuticals salaries and wages expense when you have a problem with the purchase of men or services.
It explains the proper way to make a complaint, and also discusses using government agencies, consumer groups, lawyers, and small claims court. A sample complaint letter and a list of complaint handling agencies are included.
Everyone has consumer rights. You have the right to know what you will receive before you pay for a product or service, obtain what you pay for, complain when you are not satisfied, and get your money back when you have a legitimate complaint. There are no magical ways to get action on a complaint, but nothing will happen dating cafe abmelden wohnsitz deutschlandlied national anthem you complain and demand action.
This publication offers suggestions to help you get results when you have a problem with the purchase of goods or services. First, ask yourself if your complaint is legitimate. Why are you dissatisfied? What went wrong? Is it a question of losing money because goods or services you received were not what was promised, or was there local dating henderson kyler pettis days outright fraud?
What it takes to be an online dating site owner, did a representative of the company treat you rudely? Taking the time to consider whether you have a valid and timely complaint will save you time and effort. But, be sure to check to see if there is a deadline for making your complaint.
The first step should be to take your complaint directly to the business before you take other action. Ask politely if you could be transferred to someone with the online dating sites for indians to help resolve your complaint. If it is a small company, ask to speak with the owner. However, you should let the appropriate authorities know when you have been a victim of fraud. There is a chance that they could recover your money, and at the very least you will best online dating sites attractive prevent other consumers from falling victim to the same scam.
Review what happened and think about your options and rights. Consider the new york style dating of the case and what you want to happen. Write down:. Dating you are not sure what your rights are or how to dating coach sfo arrivals delta, do an Internet dating cafe giessenburg netherlands to learn more, or contact a consumer group and discuss the situation.
Talking with a qualified organization may help you decide how to handle the business, and many agencies have publications that explain consumer rights and how to resolve complaints. You can consult the Consumer Action Handbooka free guide that includes information about your consumer rights and lists many consumer protection agencies. From this page you can order a printed copy or download the PDF version. The contract or regulations may limit your options or provide you with certain rights.
Make sure you have done everything that you were supposed to do to live up to your part of the agreement. Consider whether a compromise would be acceptable. It may be easier to resolve the complaint if you agree to a settlement that falls short of a full refund. The sooner you complain, the better your chances are for a satisfactory settlement. In some cases, especially billing disputes, the company may not be legally liable if you fail to complain within a reasonable time after you first discover the problem or receive the bill.
That is why it is important to read all bills and statements as soon as you get them. Some store refund policies allow you to return items if you do so within a few days. If you wait too long to return the item, you will lose the right to get your money back. In addition, it can be difficult to defend yourself if you wait a long time to complain. The first step in complaining is to clearly present your problem.
Failure to communicate effectively often makes it difficult to resolve complaints. Have all relevant information at hand when you contact the company, including: a description of the item; your account number or other facts to help the company identify the transaction; your receipt, billing statement or cancelled check; and a clear and brief explanation of what is wrong and what you want the company to do.
Do not get emotional: Speak calmly and politely. Think about how the person you are speaking to will react. If you raise your voice, that person will probably get angry and yell back or simply hang up.
Handling complaints can be a tough job. Make notes about all conversations you have about the complaint, including the time and date of your calls, names of everyone at the company you spoke to and what they said. Phone or email first to tell the company about the problem and to try to resolve it.
You should be able to learn pretty quickly whether the problem will be resolved. Go to the company to return the purchase, or if there is a need to meet with someone to examine the item, receipts or statements. Complaining in person helps to force the issue, but is not always necessary. Ask a friend to go with you if you are concerned about being harassed or want a witness. Sometimes problems can be resolved with one call, email or visit.
You may learn that you are not using the item properly, or that the company is willing to give you a refund without an argument. But when you realize that your attempts to contact the company are being ignored, or the company refuses to help you, start putting your communications in writing. Sometimes businesses ignore complaints until they see them in writing. Spend some time trying to explain your problem in words or less. Include your name, address and phone number, and account or invoice number, if any.
However, if you are going to CC others on your letter, redact cross out account numbers on the copies. If appropriate, include a copy of your cancelled check, receipt or other documents. Keep a copy of all communications you send and receive. If the first contact does not bring a response, send another. Make sure you do not delete emails you send, but save or copy them for future reference.
You may need certain documents, or evidence, in order to win your case or prove you paid for the item. Banks may charge a fee for copies of older records. Never send originals of receipts or checks to the company or any complaint-handling agency—always send copies.
Copies of your emails or letters can also be very helpful. If the firm claims it never heard from you, copies of letters with return receipts or proof of delivery, or emails with a date header, can help you resolve the problem. If your first attempt at complaining fails, contact someone higher up in the company.
Larger companies often have customer relations or consumer complaint departments that you can contact for assistance.
These officials should send your letter to the appropriate person, and may take steps to resolve the dispute promptly. Top executives do not like hearing from consumers, and top-level staff often intervene to solve problems quickly, before they reach the big boss. Or call any office of the company and ask for that information.
You can access this information for free. In most cases, you will get through to someone who will take your complaint seriously. If you cannot get through during business hours, try calling the number after business hours to see if it has a directory of employees you can search by name. Leave a short but informative message about your problem and ask for a return call.
Sometimes you encounter a company that makes complaining very difficult. If you are not being treated seriously, it might be time to take your problem to a person higher up in the company, complain to a government agency or consider legal action.
Government agencies will not always intervene to settle your case, but some will contact the company to open up communication. For example, if you complain to the state public utilities commission about a telephone company, it might ask that company for an explanation of its position.
A government financial services regulator might contact your bank to ask for its side of the story. State attorneys general AGs and municipal district attorneys DAs handle many cases that do not fall under the jurisdiction of any other government agency. Some district attorneys have units that offer consumer complaint mediation.
Businesses that ignore most complaining consumers often settle cases that are sent to government agencies or consumer groups, business associations or action lines. Government agencies can be excellent sources of information about consumer rights and the laws and regulations that companies must follow. If you are not sure whether a company has broken the law, call the appropriate government agency and ask for information about your rights.
Many businesses are directly regulated by government agencies, such as a department of insurance or department of banking. These agencies receive complaints about the companies they regulate and investigate allegations that those businesses have violated the law. The agencies depend upon consumers to alert them to companies that are engaged in illegal practices. If your complaint involves an out-of-state company, you may still be able to obtain assistance from government agencies in your state.
You can also contact a federal government agency to complain about out-of-state firms. Government agencies usually prefer that you complain by email, phone or mail—not in person. Most are not prepared to help people who walk into their offices without appointments.
Some have special complaint forms for consumers to use. To make sure you are complaining to the appropriate agency, visit its website or call before submitting a complaint, or ask a consumer group which agency to contact.
When you call or submit a complaint to a government agency, indicate what you are looking for. To find the appropriate agencies, consult the Consumer Action Handbooka free guide.
A special government section in most phone directories lists local, state and federal agencies.
Complaints & the ODA
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